WebHost4life.com has become totally unreliable

We are hosting with them for more than 18 months now. When we joined, we found them better than many others but since last 2 months, there were too many unannounced downtimes. Many times sql server was down, some times too many times in a day. Off late, they are migrating all sites to new set of servers & the support team is also different. Looks like the company management is in the process of changing hands. We run a busy website & migrating a pilot database has taken more than 6 days. There was absolutely no support response to tickets during the weekend. The impression we got from the responses to technical queries is that they have a fairly unexperienced , naive technical team atleast at tier 1. We work on Indian timings. There support response only happens on the US (EST) timings. When we are working here, we have to wait for their daytime to get a proper response.

We are surely checking other options. The new management / new team doesn't anywhere compare with the older one say about a year ago. I would have recommended anyone even 6 months back, but not now. We are surely moving out.

webhost4life is extremely unreliable

average pageload time for a simple 1k .html file with no images is around 20-30 seconds; peaks to 240 seconds, with most of the time being un-retreivable. Tech support is entirely useless; it takes them 3 days to send back a pre-canned response; 3 more days for a 2nd pre-canned response; and 3 more days for a poorly typed, still useless response.

Their SQL server have been down for 8 days now, with no response from them.

V/r,
Mike

Horable - company is moving selling watch out

I been hosting a non-profit site with this company for several years. on Jan 15th, 2010 everything has changed. Completely incompetent service, an absolute horror and terrible support. I can not imagine how a company could be less helpful, tell me more lies, give me more of a run around and offer less help. My Labrador retriever could do better! Worst tech support experience I have had with any company in 45 years.

Biggest Pro: none moving to a real service asap
Biggest Con: support is the bottom of my experience

Worst hosting company I have ever seen.

I can't stress strongly enough DO NOT USE THIS COMPANY. As everyone else has said, they are a joke. Our site goes down literally every single day. Their technical support is horrendous and doesn't speak english. They will occasionally write back some completely ridiculous excuse, but never fix the real problem. You will be sorry you wasted your time with this company and they will drive you nuts with their terrible service. The email the CEO link doesn't even work, no one ever replies. Ever.

I truly hate this company.

Worst uptime imaginable

I have three sites, one using DotNetNuke, one using Zen Cart, and another using PHP. I have used Web Host because they were fairly knowledgeable about setting up my DNN site. However, my sites are constantly going down (I would say during any given month I will catch them being down twice). I have a notification service that emails me 3-4 times a week that my sites are down at around 1:30am and come back a few minutes later.

This morning one of the sites were down for about 12 hours. Two of the three sites generate a substantial amount of revenue and I'm on webhostingreviews.com today to look for a new host. I've been dreading doing the site transfers, but when Web Host causes me to loose money, I'm forced to move on.

If you need your site to be up DO NOT USE WEB HOST 4 LIFE!

Biggest Pro: I'm always able to get a live chat rep online immediately.
Biggest Con: My sites are constantly down!

Site down this monring, no phone support, not live chat support

Keeps getting more frustrating with this company. Today my site is down and so is their support. No live chat (guaranteed no wait 7x24) so what's in a guarantee, phone is busy, and I can't access control panel.

I've had various problems over the last six months with my site being unavailable and was told they were doing upgrades, but they never notifiy you your site will be down or has been down. No metrics of service.

I would seriously think twice before singing up with this company if you have an ecommerce site.

Biggest Pro: cost
Biggest Con: reliability and support

E-mail alway down and Phone Support wait forever!!!

I have been with Web4life for over 6 months and I been getting problem with e-mail like almost every week and half. Online chat support is quick but result takes up to a day. Good luck getting phone support, you will be on hold on the phone for at least close to an hour or more to get someone to answer. When you e-mail for help good luck! You will not get a respond. I am looking for another hosting as I write. I am done with this Web4life hosting it just a waste of time. Can you believe it I am on hold for over 45minutesas I write and no one pick up the phone!!

Biggest Pro: Nothing
Biggest Con: Always down and support takes forever!!!!!!!!!

WEBHOST4LIFE ARE THE WORST

After having my site go down on 3 different occasion and someone from their online chat (NO ONE WILL ANSWER PHONE) type from a script telling me absolute garabe for 20 minutes. I cannot believe I have let them host my accounts for this long. They have now engaged in fraudulant billing tactics extorting money from me even though I had already paid for my hosting.

Please contact me if you want any intel from a very frustrated person who trusted webhost4life for over 3 years and finds himself looking at becoming litigious with them. There are too many options out there for you to get wrapped up in the mess I find myself in.

Biggest Pro: NONE
Biggest Con: NO CUSTOMER SERVICE.

Stay away... stay far away...

For several years I had a MS hosting account with this company. The service was ok, but nothing special. In December I added a Lunux account and have only had nightmares dealing with their tech support. They oversell the servers and cause constant outages. I've suffered through google delistings because of slow response times and outages. I will never use their company again and more over, would not even recommend my website competitors to use it. Well.. maybe my competition would be the only ones I would wish to use WEBHOST4LIFE. All the smart companies/people/domains should STAY FAR AWAY. They'll take your money, not provide service and waste your time with support. GO TO HELL WEBHOST4LIFE. You treat your customers like shit, you deserve to go out of business.

Biggest Pro: control panel
Biggest Con: service, support and ability to keep domains hosted without outages

Great Host!!!

I've used WH4L for 6 years with up to 6 domains. They have set the bar for web hosts....and that bar is exceedingly high. I truly believe I can't find another host as good with the value added for as low a price.

Name it- they provide it. I've watched them grow and improve in all aspects of their business over the last 6 years. I've never waited more than a day to have a problem resolved...and there have been very few problems- unlike other hosts I've used. They certainly strive to maintain their promise of 99.9% uptime. They've even willingly, professionally, and efficiently helped me resolve problems that I was the cause of.

I'd recommend no other!

Biggest Pro: Customer Service!!!