WebHero

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1 out of 4 (or 25% of) people recommend WebHero.
 › Rating Averages ››
Uptime & Reliability Server & Connection Speed Price Value for Money
5.55 / 10.0 6.28 / 10.0 6.15 / 10.0
Technical Support & Knowledge Customer Service & Billing
5.50 / 10.0 3.25 / 10.0
WebHero
› Overall Rating ››    50.50% 
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WebHero reviews

uptime & reliability
5.20
server & connection speed
9.10
technical support & knowledge
0.00
customer service & billing
0.00
price value for money
6.60
* ratings are out of 10

Webhero . . . no customer servie when your website gets hacked

I have been a webhero customer for years. Have had great success with my simple, small website.
Recently, my website was hacked and a redirect was placed so that when you open the site another strange site came up. I was out of town, but was getting voicemails from the people who were trying to look at it (they found me on yelp since the site was compromised).
Upon my return, I tried to contact webhero and was promised a return email within 24 hours. Nothing. No contact, no help at all. I tried the night shift hoping that an evening support staff would be more helpful. Nothing.
My website had been down for a week with the redirect staying in place even though webhero could have easily removed the file. No back up on the server of course.

Use another server!

WebHero is NOT recommended by Judi. This person does NOT recommend WebHero.
› Overall Rating ››    22.00% 
Reviewed on October 29th, 2014 at 11:35 EST by Judi
Customer for duration of More than 5 years
IP Address: 67.117.131.80
Type of Plan: Shared   Platform: Windows   Domain: http://www.skyline-ranch.com/   Email: jmarti8445@aol.com
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7 out of 7 people found this review helpful.
End of Review #1 out of 4 WebHero reviews
uptime & reliability
3.00
server & connection speed
4.00
technical support & knowledge
2.00
customer service & billing
0.00
price value for money
8.00
* ratings are out of 10

non existent customer service

I have been with web hero for a decade, mainly because I'm lazy, they are cheap and my site is tiny, but I can't take it anymore. Lots of server issues, poor compatibility with macs and horrible customer service. I have been trying to contact them by phone for over 2 hours and still haven't spoken to anyone. And this is a company that talks up their customer service and boasts an entirely American, knowledgeable service staff that has phone support 24/7. While I commend them for not taking those jobs overseas, what is point if no one ever answers the phone?

WebHero is NOT recommended by Anne. This person does NOT recommend WebHero.
› Overall Rating ››    40.00% 
Reviewed on November 23rd, 2013 at 17:32 EST by Anne
Customer for duration of More than 5 years
IP Address: 76.170.155.31
Type of Plan: Shared   Platform: Linux   Domain: [withheld]   Email: [withheld]
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6 out of 6 people found this review helpful.
End of Review #2 out of 4 WebHero reviews
uptime & reliability
4.00
server & connection speed
2.00
technical support & knowledge
10.0
customer service & billing
3.00
price value for money
0.00
* ratings are out of 10

my experience with Webhero

1) My site was hacked and destroyed while it was on their server and because Webhero's backup was corrupted I had to have a new website built from scratch.

2) All the contact forms from my website were not being delivered because another website on the Webhero's server my website was hosted on had been sending out spam.

3) Pages on my website loaded slow - to point of timing out at certain times of the day. I had to find out from customer complaints, then have my webmaster measure the loading times and report this to Webhero. This was a recurring problem. Each time it cost me a lot of time and money, and frustration.

Webhero's server was the weak link in my operation. In desperation I started a new website with a new domain name on Google's blogger - don't laugh - IT WORKS! - and have the domain redirecting to it.

But they got me one more time!

4) They automatically renewed my account more than half a year after I stopped using it.
I called as soon as it showed up on my bank statement - turns out they have a policy that you have to cancel 15 days BEFORE its time to renew or they charge you for another year. So I got stuck paying for another year!

5) Then, this year - more than 15 days ahead I started trying to cancel.
They make it very difficult. After more than 30 minutes of trying to figure it out I had to call tech support to walk me through the cancellation process.

What is good about Webhero is the availability of good articulate and knowledgeable technical support people. I give them that. They were always courteous and professional. Unfortunately, I wasnít always a good person to work with because I was so frustrated by the time I got through and I apologize for that.

If you are a lonely person with a website you donít really care about, I recommend hosting it on Webhero and get to know their friendly and helpful tech support team.

Biggest Pro: Good tech support people
Biggest Con: overcrowded servers, slow to make corrections when there is a problem

WebHero is NOT recommended by david hammond . This person does NOT recommend WebHero.
› Overall Rating ››    40.00% 
Reviewed on May 31st, 2012 at 21:04 EST by david hammond
Customer for duration of 3 - 5 years
IP Address: 186.51.196.189
Type of Plan: Shared   Platform: Windows   Domain: http://www.paradiseuruguayrealestate.com/   Email: david@paradiseuruguay.com
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7 out of 7 people found this review helpful.
End of Review #3 out of 4 WebHero reviews
uptime & reliability
10.0
server & connection speed
10.0
technical support & knowledge
10.0
customer service & billing
10.0
price value for money
10.0
* ratings are out of 10

I heart web hero

Webhero.com, formerly catalog.com was my first paid web host after moving my blog from a free hosting service at fortunecity.com in 2000. They have been great hosts and there was minimal disruption when the business changed hands. When I did have a technical issue early on, I was able to chat with a tech in real time and resolve it easily.

Biggest Pro: great customer service

WebHero is recommended by Evelyn. This person recommends WebHero.
› Overall Rating ››    100.0% 
Reviewed on June 8th, 2008 at 12:20 EST by Evelyn
Customer for duration of More than 5 years
IP Address: 72.83.216.45
Type of Plan: Shared   Platform: Linux   Domain: http://www.nubianweb.com/   Email: [withheld]
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17 out of 17 people found this review helpful.
End of Review #4 out of 4 WebHero reviews
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