* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
Good Prices/Speed. Pathetic Support
I've been hosted with this host for about a bit over a month. And my experience so far has been somewhat OK.
Their speed and uptime is good. In the beginning, when they introduced their new offshore server, I had lots of downtimes that were eventually fixed.
However, their support system is absolutely HORRIBLE. The response times are generally within 24 hours, but very vague responses, with almost no help unless I specifically ask for details and everything.
Today, my site suddenly stopped working. I opened a support ticket, and though they did reply.. the reply was very short and not at all convincing. The admin said that the IP had changed. I could still not access my site. I believe they switched servers and never moved my site. Since I forgot to backup my data (and my latest backup is way old) I fear I must have lost all data :(
Not sure.. but if my site comes back online and I have everything in place, I'll definitely move to a more professional offshore hosting company.
Their prices are good and speed and uptime is good, but in the time of need, their support is just useless. So, if you do not care about support, go ahead with them. Else I do not recommend them.
This is my personal and honest review, and not influenced in any way.
Biggest Pro: Speed and Prices
Biggest Con: Support System