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SkyNet Hosting |
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Visit SkyNet Hosting  Write your own SkyNet Hosting review.  |
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1 out of 3 (or 33% of) people recommend SkyNet Hosting. |
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› Rating Averages ›› |
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| Uptime & Reliability |
Server & Connection Speed |
Price Value for Money |
| 4.33 / 10.0 |
6.57 / 10.0 |
6.97 / 10.0 |
| Technical Support & Knowledge |
Customer Service & Billing |
| 5.40 / 10.0 |
8.23 / 10.0 |
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› Overall Rating ›› 50.67% |
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* ratings are out of 10
Agree with previous review - lots of downtime!
I had envisaged offering a glowing review for this company when we first registered. My boss was very happy with them (he did the initial talking). We got a good deal and the support was much more friendly that other hosts we'd visited.
However, time and time again we experience downtime. It happens often for silly reasons ("we were recompiling php") and during peak times for us. We have noticed a sharp increase in complaints from our clients (we are a training and consulting company and have a reputation as being a leader in our field in Asia) who say the site is often down when they try to visit.
What makes it worse is that this company don't offer and do not plan to offer telephone support. Frankly this is crazy and leaves one wondering why (are they scared of people finding out where they really are when they hear their accents?). So anyhow when the sites go down all we can do is log into the support centre once again and send another ticket...then WAIT!
We've had enough of this. Sure, they are friendly in their emails, but the downtime is the worst we have experienced in 15 years of our business.
We contacted a competitor of theirs in SIngapore today and they have confirmed that they offer 24 hour telephone support and nowhere near the downtime we are experiencing. We have asked SkyNet when our billing period ends....we hate the process of moving hosts but I think we have no choice, this cannot continue. Biggest Pro: Friendly service
Biggest Con: Significant downtime
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Response by Steve, who is a staff member of SkyNet Hosting: |
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Hello,
Dispute the inicial small downtime, we would like to thank you for deciding to continue hosting with SkyNetHosting.Net. You can check your current server uptime at the following url;
http://www.hyperspin.com/publicreport/85347/20715/3/288871
2009 Jul 100.000%
2009 Jun 99.906%
2009 May 100.000%
Thanks once again for your continued business. |
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Posted on July 14th, 2009 at 10:43 EST |
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 This person does NOT recommend SkyNet Hosting. |
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| › Overall Rating ›› 20.00% |
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Reviewed on June 18th, 2009 at 12:44 EST by Ian Liang
Customer for duration of 1 - 2 months
IP Address: 113.255.37.11 |
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| Type of Plan: Reseller Platform: Linux Domain: [withheld] Email: [withheld] |
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 Write your own review.
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3 out of 3 people found this review helpful. |
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End of Review #1 out of 3 SkyNet Hosting reviews |
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* ratings are out of 10
JOKE COMPANY!
This company has quick support but they can't actually solve any problems. A simple file move took nearly a week!
My sites are constantly down for short (1-3 hour) periods throughout the week.
Take my advice, stay clear of this host! Biggest Pro: Cheap Price? Fast Support Although low quality.
Biggest Con: No Uptime - No Quality Support available.
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Response by Steve, who is a staff member of SkyNet Hosting: |
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Hello,
We are sorry to see you are having problems with your server. Your server, "Destiny" was maintaining an excellent 99.9% + uptime over the past 2 years.
In November 2008, your server have had some minor and major problems, resulting in the apache to crash and experience some downtimes on multiple occasions.
This is due to the fact that there are a few abusive users that were monopolizing the resources available on the servers, causing the SQL and Apache to crash. We identified these users and immediately transferred them to a separate stand-alone server.
We have always kept you updated and this has been well explained to you over the ticket, QUN-275376. We care for our customers and we would never want to keep them in dark during downtimes. I have checked all of your tickets during the downtime and I can see that we have kept you well updated and explained everything in detail.
Once these these maintenance were completed, there was an immediate increase in performance of the server. This problem was completely resolved on November 23 and there haven't been any downtimes after November 23.
Regards, --- Stephen M. Senior Sales Executive SkyNetHosting.Net Inc. Email: steve[at]skynethosting.net Skype: SkyNSteve AIM: SkyNSteve MSN: steve[at]skynethosting.net |
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Posted on February 18th, 2009 at 10:24 EST |
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This person does NOT recommend SkyNet Hosting. |
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| › Overall Rating ›› 35.00% |
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Reviewed on November 7th, 2008 at 06:09 EST by Robert
Customer for duration of 3 - 5 months
IP Address: 92.5.120.226 |
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| Type of Plan: Shared Platform: Linux Domain: [withheld] Email: [withheld] |
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Write your own review.
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7 out of 7 people found this review helpful. |
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End of Review #2 out of 3 SkyNet Hosting reviews |
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* ratings are out of 10
Skynet has been good for me
I have had a multi-domain plan with Skynethosting for over a year. I have found the service to be excellent. The support turn-a-round time for the few issues that have occurred has been excellent. They have a different way of doing addon domains that might appeal to many users. You have the allocated amount for your account and can spread it among the domains that you host with them as you choose to allocate it. You will have a separate cPanel login for each of the domains that you host with them. I currently have 8 domains hosted with them. Biggest Pro: Excellent value
Biggest Con: none
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Response by Steve, who is a staff member of SkyNet Hosting: |
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Hello,
Thank you very much for the review. It's always refreshing to hear from satisfied customers . Keeping a customer satisfied for many years is not easy, and we strive hard to do so.
It's been our pleasure to have you as our customer. We are looking forward for the coming years.
Regards,
---
Stephen M.
Senior Sales Executive
SkyNetHosting.Net Inc.
Email: steve[at]skynethosting.net
Skype: SkyNSteve
AIM: SkyNSteve
MSN: steve[at]skynethosting.net |
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Posted on February 18th, 2009 at 10:16 EST |
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 This person recommends SkyNet Hosting. |
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| › Overall Rating ›› 97.00% |
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Reviewed on October 8th, 2007 at 19:24 EST by Colby Jenkins
Customer for duration of 1 - 2 years
IP Address: 74.131.128.100 |
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| Type of Plan: Shared Platform: Linux Domain: [withheld] Email: [withheld] |
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Write your own review.
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12 out of 12 people found this review helpful. |
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End of Review #3 out of 3 SkyNet Hosting reviews |
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