Prime Hosting

Visit Prime Hosting Visit Prime Hosting   Write your own Prime Hosting review. Write your own Prime Hosting review.
0 out of 3 (or 0% of) people recommend Prime Hosting.
 › Rating Averages ››
Uptime & Reliability Server & Connection Speed Price Value for Money
2.43 / 10.0 3.97 / 10.0 2.47 / 10.0
Technical Support & Knowledge Customer Service & Billing
0.03 / 10.0 0.90 / 10.0
Prime Hosting
› Overall Rating ››    8.33% 
How are ratings calculated? 
  • Analyze this Page for Me
Showing 1 to 3 out of 3 reviews.   Filter Reviews
Page Relevancy
Review Quality 100%
What's
this?

Prime Hosting reviews

uptime & reliability
0.00
server & connection speed
5.00
technical support & knowledge
0.00
customer service & billing
0.00
price value for money
0.00
* ratings are out of 10

cpanel broken for 6 days despite numerous tickets raised

I'm just going to state the facts here. My cpanel stopped working last Friday and despite numerous tickets raised and promises of a fix by the end of the day its still broken. I then trawl the internet to see what others are writing about prime hosting and decide to quit immediately only now they aren't acknowledging my attempts to end my contract either.

Is it just me or is this business acting in an unfair and unprofessional manner ?

Prime Hosting is NOT recommended by Duncan. This person does NOT recommend Prime Hosting.
› Overall Rating ››    0.00% 
Reviewed on July 29th, 2014 at 05:23 EST by Duncan
Customer for duration of More than 5 years
IP Address: 82.16.22.157
Type of Plan: Shared   Platform: Linux   Domain: [withheld]   Email: [withheld]
Write your own review. Write your own review.  
Was the above review helpful to you? (help) Yes No
8 out of 8 people found this review helpful.
End of Review #1 out of 3 Prime Hosting reviews
uptime & reliability
4.30
server & connection speed
1.90
technical support & knowledge
0.10
customer service & billing
2.70
price value for money
7.40
* ratings are out of 10

Terrible service, poor uptime

I was with Primehsoting for 3 years. They were cheap, started off well, but over the last two years, have made far too many catastrophic errors that are unforgivable. They deleted my entire website and emails, never told me, then suggested it would be back online with two months. My business, gone, all down to their negligence.

They are cheap, but the low cost will come back to bite you at one point or another. Avoid where possible.

Biggest Pro: Cheap
Biggest Con: Reliability

Prime Hosting is NOT recommended by Michael. This person does NOT recommend Prime Hosting.
› Overall Rating ››    20.00% 
Reviewed on October 25th, 2012 at 12:50 EST by Michael
Customer for duration of 1 - 2 months
IP Address: 207.86.135.116
Type of Plan: Shared   Platform: Linux   Domain: [withheld]   Email: [withheld]
Write your own review. Write your own review.  
Was the above review helpful to you? (help) Yes No
10 out of 10 people found this review helpful.
End of Review #2 out of 3 Prime Hosting reviews
uptime & reliability
3.00
server & connection speed
5.00
technical support & knowledge
0.00
customer service & billing
0.00
price value for money
0.00
* ratings are out of 10

Prime Hosting / UH Hosting / M247 .... bad experience

I started hosting sites with UH Hosting many years ago. I can't actually remember when but at least 10 years.

At first when it was just a small company things were ok. I gave them a bit of slack because they were new and the main man James Smith seemed particularly keen to make things work.

He made himself available in various ways so that should a problem arise you could either email him, post on his support forum, speak directly to him on IRC channel, raise a ticket through the support system, or even phone him.

Then a couple of years ago things started to falter. The servers kept crashing, sites going down. The support forums full of people complaining.

I stuck with him. In fact whenever there was a problem I would try and help by suggesting what the problem was, or sending him logs so that he could fathom the problem.

Mostly the issues were resolved quickly. I had to change servers a few times to keep things working.

You could tell things were getting too much for him. It was like the problems were mounting and there was not enough people to plug the holes.

Then at the beginning of this year things got really bad. So bad the three websites I was maintaining for other people either didn't work or worse their email was not working.

I got several calls from irritated people wanting to know when their email would be working again.

I spent time figuring out the problem myself and even posted the solution on the support board. But by now the support board was getting zero attention from James or anyone else.

The IRC channel existed but there was nobody in it.

Emails went unanswered as did support tickets.

What was also confusing is that UH Hosting had changed name to Prime Hosting, and not only that it had another name too M247.

Go to the Prime Hosting site and you will see there is now no IRC channel or Support Forum offered. No wonder, as by now the old UH forum was full of unanswered complaints.

As nobody seemed to be doing anything about the failing emails I had no option but to open a new hosting account with another company. I started with HostPapa and moved all my affected sites over to them. Not an easy task. That was in April/May of this year. I have not had a single issue with Hostpapa.

My final posting in the forum stated that I was giving up with UH/Prime Hosting and moving to another company.

My renewal date with Prime Hosting was beginning of July.

On 4th June I got a reminder email saying the payment would be taken automatically in July.

I responded to that email saying I did not want to renew.

However on 4 July a payment was taken from my account and I received another email from Prime Hosting confirming this.

I immediately emailed the company and told them I did not want the service and I wanted a refund.

They have refused to give me any refund, stating that I have not followed the correct procedure for cancelling.

Despite several emails to both the support system, and to James Smith directly the company steadfastly refuse to give me my money back.

The amount in question is 72

I have told James to keep the 72 if he is that desperate for money.

But as long as he keeps it I will endeavour to advise as many people as I can to avoid this company at all costs. Which is a great shame since I spent the last 10 years advising people that it was really good company.

But it just goes to show what kind of person James really is when this is the thanks he gives to a loyal supporter and somebody who has helped him in the past.

Enough to make you sick.

Please if you want good trouble free hosting do not use Prime Hosting. The only other company I have experience with is HostPapa and they so far have been 100% problem free for me.

Biggest Pro: Can't think of one
Biggest Con: Poor customer relations

Prime Hosting is NOT recommended by Gordon. This person does NOT recommend Prime Hosting.
› Overall Rating ››    5.00% 
Reviewed on August 11th, 2011 at 18:50 EST by Gordon
Customer for duration of More than 5 years
IP Address: 94.168.184.38
Type of Plan: Reseller   Platform: Linux   Domain: [withheld]   Email: [withheld]
Write your own review. Write your own review.  
Was the above review helpful to you? (help) Yes No
13 out of 13 people found this review helpful.
End of Review #3 out of 3 Prime Hosting reviews
link to this page   |   tell a friend about this web host
Host Gator - Host Unlimited Web Sites
Reseller Hosting - 50% Off
Host Unlimited Sites
Free Dedicated IP & Backups
90 Day Money Back Guarantee
Try it out for just $13.99/mo.
InMotion Hosting

Read what users say about InMotion Hosting!


For Users
Web Hosting Reviews
Submit Review
Advanced Search
All Web Hosts
Top Rated

Our Difference
Contact


Free Newsletter
For Hosts
Host Log-in
Create Account
Generate Links
Get More Exposure


New Reviews
Go Daddy
000webhost
Just Host
WebHostingPad
EasyCGI
BlueFur
SkyNet Hosting
Arvixe
HostSo
VPSDepot
ADDR
Lunarpages
Quick2Host
WebIntellects
KVC Hosting
SiteGround
A Small Orange
ServerSea
StoresOnline
HostPapa


Other
Website Thumbnails
This site is powered by Host Gator.
Copyright © 1999-2016 WebHostingReviews.com. All Rights Reserved.
All reviews, content, graphics, logos, design, and scripts, are the sole property of WebHostingReviews.com, and
may not be used without prior written consent from us. All violations will be prosecuted to the maximum extent possible under the law.
Last Update: June 20th, 2016 at 15:01 EST / This site has a total of 3,441 web hosting reviews, based on 529 different web hosting companies.