I have had my website for over ten years, and during that time I have had about half a dozen servers. In June 2010, I transferred my website to a VPS on PacificHost. I cannot begin to tell you of the problems that I had with them, but please donít stop reading because this is a GLOWING report.
I just want you to understand that there were problems. Day after day there were problems, literally hundreds of problems, to a point that after three months I was so frustrated that I just wanted to go anywhere else. My website is very large with lots of databases, and there are always problems when transferring to a new host, but unlike on PacificHost, they are usually resolved within the first couple of weeks. I really was not looking forward to having to start over again, but I decided that I just could not continue on with them. I was spending all my days just dealing with one problem after another, not making any progress whatever with new development.
Just as I was shopping for a new server they hired Jerry Smith as their new Tech Support Manager. Within a matter of days Jerry had fixed most of my problems that had eluded their techs for so many months. Unfortunately some of the problems would reappear, but Jerry was on the job for, what appeared to be 24 hr shifts, and he quickly resolved each issue as it happened.
With Jerry in charge I decided that I would stay for at least another month to see if the problems were resolved once and for all. Sadly, new problems arose, but now, with each problem, the issue was fixed quickly and properly.
I have waited a couple more months to see if we finally have a stable website, and Iím delighted to say that we do. Not only are all problems resolved, but Thomas Perry, owner of PacificHost, upgraded my service to the next level to make up for all the problems. Now how many companies do that without being asked!
With all of my other hosts I thought they were good, but I was always shopping for a better deal financially when it came time for renewal, and I really didnít have any reservations about leaving them for a host with a better price.
After my gamut of experiences with PacificHost I am now so committed to them that it is with great pleasure that I endorse them whole-heartedly, with specific praises and gratitude to Thomas Perry and Jerry Smith. I have no reservations in recommending them to everyone! I believe that they now have all the kinks worked out for their new clients, and that you would be extremely happy with them as a host.
They have an excellent Tech Support Manager, and it is obvious that the Owner is an upstanding and honourable man. What more could you want. Their prices are excellent, they offer apps like Red5 that most other servers donít, and their support is so far above and beyond what I have experienced anywhere else that it is my intention to stay with them permanently. I recommend them without reservation and rate their performance at 100%!
November 7, 2010
Biggest Pro: Conscienscious Owner and Incredible Tech Support Manager