When I saw this hosting offer I thought it was too good to be true. I found out the hard way my sites have been affected since the middle of May. Meaning they have been on and offline during the middle of May. My sites have been totally offline since the end of May. They made me a couple of offers as stated below.
Netmagics: I really understand that website uptime is important for you. So I came with two options for you.
1) We can create a new account for you in our another server and YOU can MANUALLY move your website there.
2) You may place a cancellation request and move to any other host, we will issue a full refund.
I responded by stating if I have to move my sites myself then give me another free year of hosting. This was because of all the down time caused by their inept tech support since the middle of May. I also told them if they didn't accept my offer I'd be posting here. Here's what they had to say about that...
Netmagics: Of course, you may go ahead and write anything you like, we know how to defend. Also it's a free advertisement for us and it will improve our SEO. LOL....
This is how deluded this company is, they would rather get negative feedback instead of giving a refund as they offered and recinded. After a couple of comments from me about posting here and others they terminated my service. Keep in mind this has been going on since the middle of May. Even though they state they have been in business since 2007 they don't have a clue on how to run a hosting company.
Netmagics: Even though you are not eligible for any refund as you have used our service for more than 30 days, I was offered you a full refund. Since you have threatened us for a free account, we are cancelling those offers.
Nobody threatened them, if I have to move my sites manually I want a year of free hosting. If they were to do what they get paid for they wouldn't be telling me to move my websites myself.
I told them to give me a year of free hosting which is equal to $6 since they want me to move my sites. I've had their hosting since 4/08/11 and in the beginning it was ok but since the middle of May their service has gone downhill to completely offline. So by terminating my service didn't hurt me because my sites have already been offline since the end of May
Instead they did nothing for weeks and couldn't understand why a customer would get aggravated about not getting what they paid for and that was hosting. Remember this if their service sucks, and it will, you'll become upset. This is how they deal with hosting problems they can't fix, they'll terminate your account and ban you. BTW I forgot to mention you won't get a refund. How's that for Magic?
Biggest Pro: None
Biggest Con: Inept Tech Support