* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
remedially stupid !!
Apparently this company was once a good and reputable company. However, that was before I joined up...
When I was trying to ftp my files, I had a couple of problems because the myhosting system was completely counter-intuitive.
So, without telling me, a tecnical support person deleted all my files !!
When I had to phone them again, I was told that deleting my files was deemed "helpful"...
Although I had all the files intact on my main machine, I was at a different location and had no access to my files when I was trying to work on the page. (Silly me for not anticipating that the support staff would delete my files...)
You pay them, then they pull your email and webpage with the excuse that you haven't paid. You tell them you paid - they say you didn't. You tell them again - they again say you didn't.
My payments went through via Paypal, and I was able to provide proof of payment.
one of the myhosting geniuses told me that the reason my payments weren't going through was because myhosting doesn't support payment by Paypal, duhhhh.
So I had to send a screenshot of the Paypal window as proof of his complete and utter stupidity.
Did I receive an apology from him ?
No, but the following month, they accused me of non-payment again. So I had to provide proof again.
This went on for some months until they tired of that particular game.
Now what they do is just pull your webpage down with great frequency just for the hell of it.
They pull your email down too, but, gee, that problem is always "at the customer end". It's really strange how the problem is always with myhosting and never any other company.
They GUARANTEE 100% uptime !! HAHAHA !!
Now, as punishment for daring to complain, they send me harrassment email every day. When I told them to stop spamming me, they wrote again to advise me that the only way to stop spam was to change my password !!
These people are presumably evil, because I'm not really convinced that an entire company is staffed by morons.
I could be wrong, though...
This is probably the worst hosting company in the world, and judging by the reviews, their customers are leaving them in droves. (And I'm one of them !)
Most times I pay them, they pull my webpage and email down...
I am seriously considering litigation.
Use this company at your peril, because outages are becoming almost weekly.