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0 out of 2 (or 0% of) people recommend JoinWeb.
 › Rating Averages ››
Uptime & Reliability Server & Connection Speed Price Value for Money
10.0 / 10.0 10.0 / 10.0 7.45 / 10.0
Technical Support & Knowledge Customer Service & Billing
1.00 / 10.0 2.50 / 10.0
› Overall Rating ››    41.00% 
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JoinWeb reviews

uptime & reliability
server & connection speed
technical support & knowledge
customer service & billing
price value for money
* ratings are out of 10

Passive agressive

We needed JSP hosting, which is scarce in Israel.

The site seemed to indicated a large, well-organized company, and there was a trial option - what could be better?

Unfortunately, things didn't go as planned. I ordered the trial package on Saturday but couldn't get along with the control panel. It was my first time ever dealing with ANY control panel.

I called three times and left a messege. No one returned my calls. Later it turned out they only work with skeleton personnel on Saturdays, but since I didn't know that I called again on Sunday and did what every angry Israeli would do: I threatened to sue.

After that, things went from bad to worse. A person named Daniel called, very angry at me for threatening, and infomed me I am no longer a wanted customer. Yet, he refused to issue a letter which states they will not charge me for their services.

Then a support person called Mark called (he said he didn't know I was thrown out by Daniel) and said he doesn't even know if my package is still there due to Daniel's reaction. None of them were willing to give me a direct phone number.

After that it was just a long road down the credit cards company customers service trying to make sure they won't charge me for more than the 27 cents I agreed to pay for the trial.

the good grades I gave them on "uptime & reliability" and "server & connection speed" are based on other reviews I read about them. As you can see, I didn't really get the chance to try them out for myself but they seemed more than fine.

The other less-than-perfect grades are based on my single encounter with them. I'm pretty sure they're generally better than this.

Biggest Pro: Hosting JSP for a reasonable price
Biggest Con: Poor service, prone to irrational reactions

JoinWeb is NOT recommended by Sharon. This person does NOT recommend JoinWeb.
› Overall Rating ››    40.00% 
Reviewed on October 28th, 2007 at 03:34 EST by Sharon
Customer for duration of Less than 1 month
IP Address:
Type of Plan: Shared   Platform: JSP   Domain: [withheld]   Email: [withheld]
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23 out of 23 people found this review helpful.
End of Review #1 out of 2 JoinWeb reviews
uptime & reliability
server & connection speed
technical support & knowledge
customer service & billing
price value for money
* ratings are out of 10

Good servers, bad suport

I buy a hosting plan in a 11$ per month. The servers is very good, but when I upload my files they don't work. I call to the suport6 time in 12 hours ans they call to me a one time. I say "my files don't work" to the man from suport and he say to me he check it. a 2 days after it the site don't work and I fint a option in the panel that say if I want php our in my host. The suport man don't know some thin in the panel so the support in very bad.

JoinWeb is NOT recommended by Nimrod Rotem. This person does NOT recommend JoinWeb.
› Overall Rating ››    42.00% 
Reviewed on July 21st, 2007 at 14:56 EST by Nimrod Rotem
Customer for duration of 6 - 11 months
IP Address:
Type of Plan: Shared   Platform: Windows   Domain: [withheld]   Email: [withheld]
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25 out of 25 people found this review helpful.
End of Review #2 out of 2 JoinWeb reviews
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