* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
We needed JSP hosting, which is scarce in Israel.
The site seemed to indicated a large, well-organized company, and there was a trial option - what could be better?
Unfortunately, things didn't go as planned. I ordered the trial package on Saturday but couldn't get along with the control panel. It was my first time ever dealing with ANY control panel.
I called three times and left a messege. No one returned my calls. Later it turned out they only work with skeleton personnel on Saturdays, but since I didn't know that I called again on Sunday and did what every angry Israeli would do: I threatened to sue.
After that, things went from bad to worse. A person named Daniel called, very angry at me for threatening, and infomed me I am no longer a wanted customer. Yet, he refused to issue a letter which states they will not charge me for their services.
Then a support person called Mark called (he said he didn't know I was thrown out by Daniel) and said he doesn't even know if my package is still there due to Daniel's reaction. None of them were willing to give me a direct phone number.
After that it was just a long road down the credit cards company customers service trying to make sure they won't charge me for more than the 27 cents I agreed to pay for the trial.
the good grades I gave them on "uptime & reliability" and "server & connection speed" are based on other reviews I read about them. As you can see, I didn't really get the chance to try them out for myself but they seemed more than fine.
The other less-than-perfect grades are based on my single encounter with them. I'm pretty sure they're generally better than this.
Biggest Pro: Hosting JSP for a reasonable price
Biggest Con: Poor service, prone to irrational reactions