iWeb

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0 out of 1 (or 0% of) people recommend iWeb.
 › Rating Averages ››
Uptime & Reliability Server & Connection Speed Price Value for Money
1.00 / 10.0 4.00 / 10.0 9.00 / 10.0
Technical Support & Knowledge Customer Service & Billing
1.00 / 10.0 1.00 / 10.0
iWeb
› Overall Rating ››    30.00% 
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iWeb reviews

uptime & reliability
1.00
server & connection speed
4.00
technical support & knowledge
1.00
customer service & billing
1.00
price value for money
9.00
* ratings are out of 10

Unreliable and non-existent tech support, billing, account reps

I have had a total of 9 servers with iWeb. 3 have or have had hardware problems. Typically, the servers would just go down. I suspect they use cheap white box hardware. The most common problems seem to be hard-drive related. I get a KVM on it, and I get OS not found type of errors, but the hard drive checks fine. The random HW problems are unresolvable, and I suspect they just keep reselling them to the next customer.

They offer good value when you are lucky, but there is really no response from tech support, account managers, billing, or anyone if you have any questions or problems whatsoever. Most staff, you cannot call--only open trouble tickets which either sit there or get mysteriously closed without resolution. They are located in Quebec, and it seems the primary language is French, so either they don't want to deal with English-speaking customers or there is a communication problem. According to what I have been told, they have had tremendous growth and are just woefully understaffed.

In short, nothing ever gets resolved. My advice would be that whatever you do, don't sign up for anything more than month-to-month. That way, if you have problems that don't get resolved, you can walk away from it.

Biggest Pro: Good value
Biggest Con: No response to pretty much anything

iWeb is NOT recommended by Scott. This person does NOT recommend iWeb.
› Overall Rating ››    30.00% 
Reviewed on September 3rd, 2010 at 17:50 EST by Scott
Customer for duration of 1 - 2 years
IP Address: 216.27.61.137
Type of Plan: Dedicated   Platform: Linux   Domain: [withheld]   Email: [withheld]
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16 out of 16 people found this review helpful.
End of Review #1 out of 1 iWeb reviews
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