* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
Forget these guys - they are crooks
I can only echo what the previous reviewer of Intersabre said. The experience described in the previous review is spot on. I used these guys for years, but unfortunately their policies are extremely un-customer friendly and their so-called "support" people are just downright rude.
Furthermore, their only payment option is paypal, which I had nothing but issues with. Eventually they told me I could "pay direct by credit card" but even this was... you guessed it... paypal.
What happened to me was that suddenly my site was gone, as were all other intersabre hosted sites. According to them, what happened was that they blocked my IP address because I had entered my password wrong. I received no communication about this until after I had switched to another provider and was THEN able to email Intersabre and ask them to cancel my account. The gentleman from their customer service proceded to argue with me about it stating that it was all my fault and that I shouldn't leave them. (Exact quote: "You need not leave us for a simple mistake on YOUR side." rather rude if you ask me.)
To make a MUCH longer story short, I repeatedly asked for my account to my cancelled and they would not cancel it. I had to jump through a series of hoops on the paypal side to get back in to paypal (since I had used their supposed "direct" method of payment) and get the subscription cancelled.
If I find another charge from them on my account, they will be hearing from my attorney.
Don't do any business with these guys. Do yourself a favor and go with GoDaddy or some larger service like that which actualy has folks that you can talk to 24 hours a day to resolve issues. You'll just get rudeness and arguments from the Intersabre folks.
Furthermore, it turned out that the service I switched to offered substantially more storage space and badwidth allocation than Intersabre for LESS MONEY PER MONTH!
In a nuthsell:
- Rude customer service people
- refuses to cancel accounts when asked
- can only pay with paypal
- inadequate technical support
- inadqueate "up-time" (service FREQUENTLY goes down for hours at a time)
- customer-unfriendly policies (i.e. no notice to me at all of my ip being blocked)
Biggest Pro: Server speed is good when it works, also has unlimited email accounts
Biggest Con: not enough bang for the buck, poor reliability, and, oh yeah, did I mention these guys are crooks?