HostPapa

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1 out of 22 (or 5% of) people recommend HostPapa.
 › Rating Averages ››
Uptime & Reliability Server & Connection Speed Price Value for Money
2.43 / 10.0 2.66 / 10.0 1.14 / 10.0
Technical Support & Knowledge Customer Service & Billing
1.22 / 10.0 1.28 / 10.0
HostPapa
› Overall Rating ››    10.41% 
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HostPapa reviews

uptime & reliability
0.00
server & connection speed
0.00
technical support & knowledge
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customer service & billing
0.00
price value for money
0.00
* ratings are out of 10

The worst Customer support by far.

Dealing with this lot is like peeing into the wind. Thats really what happens when you try to communicate with them.

Multiple disjointed departments - passing the buck - no point of access to get any problems resolved within a sensible time period if at all.

Totally hopeless : Bad support : Stressful to deal with even with simple matters.

Biggest Pro: Fast auto responder emails, to confirm your request - which is then ignored

HostPapa is NOT recommended by Derek. This person does NOT recommend HostPapa.
› Overall Rating ››    0.00% 
Reviewed on September 7th, 2009 at 06:13 EST by Derek
Customer for duration of 1 - 2 years
IP Address: 80.46.114.27
Type of Plan: Shared   Platform: Linux   Domain: [withheld]   Email: [withheld]
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15 out of 15 people found this review helpful.
End of Review #21 out of 22 HostPapa reviews
uptime & reliability
0.00
server & connection speed
5.00
technical support & knowledge
2.00
customer service & billing
0.00
price value for money
0.00
* ratings are out of 10

Being "Green" Isn't Enough

HostPapa's website is appealing in that they power themselves only using renewable energy. Yay! However, I quickly learned that being "green" isn't enough. I found their customer service to be spotty at best (one representative answered the toll-free line, "yeah?"), snide at worst, and ultimately completely unhelpful. When I cancelled my "free trial" during the first 30 days (during which time I had never once been able to make it into the HostPapa site far enough even to see sample web pages), I was informed that "naturally" the $24.95 I was charged for domain registration was not refundable. When I followed up, evidently no one at HostPapa was able to give me a full credit, if only as a good-faith gesture. So now I find that the "30 day money-back guarantee" actually meant only 40 of my 60 bucks are actually coming back to me. What a complete rip off -- and unpleasant, ineffective people, on top of it all!

Biggest Pro: powered by "green" energy
Biggest Con: HORRIBLE service and misleading "money-back" guarantee

HostPapa is NOT recommended by Elizabeth Lane. This person does NOT recommend HostPapa.
› Overall Rating ››    1.00% 
Reviewed on November 13th, 2008 at 12:08 EST by Elizabeth Lane
Customer for duration of Less than 1 month
IP Address: 98.193.60.247
Type of Plan: Shared   Platform: Linux   Domain: [withheld]   Email: [withheld]
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19 out of 19 people found this review helpful.
End of Review #22 out of 22 HostPapa reviews
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