* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
Poor Commincation and Poor Support
When I started with Fluid Hosting I would have given them a 9, but things have just deteriorated over the last couple of years. Their billing procedure is almost as bad as spamming. Every single month I am receive 7 emails just to let me know that my credit card was charged the $7
49 for the another month of the VPS. 7 freaking emails, every single month. That is 84 emails a year just to let me know that I am paid. It is absolutely crazy. There are so many emails on my Fluid folder, that I cannot find the ones that have any value. I gave them a zero for billing.
I had 5 websites on the VPS, but had to move my most important website to another Hosting provider, when they upgraded their UNIX box and it broke my FrontPage server extensions. They were not able to fix the issue, partly due to the extension not being supported anymore. That was a few years ago. I moved the website to a new hosting provider, InMotionHosting, which by the way, has outstanding support. Since I moved the website to InMotionHosting, I have had zero problems.
I cannot say the same thing about Fluid Hosting. I had called support a few times in the past. They never answered the phone and they never got back to me. They would fix the problems, but I was left hanging wondering when it would be taken care of.
My last straw and the reason I will be moving my other 4 websites to InMotionHosting, is when I was sent an ignorant email from Alexander Kostritsa, after I put in a support ticket. He was very offended because I apparently put the ticket in the wrong place. Can you believe this pompous dipstick? My VPS hung and I could not log onto the VPS to put in a support ticket. And I could not find a telephone number in any of the 100s of emails I received, so I went to the the Fluid Hosting website and clicked on support, then clicked on "contact support". Then entered a ticket requesting they reboot the website. Then I got Alexander Kostritsa's ignorant email telling me how inappropriate I was for entering the ticket in the wrong place and that there was not problem with my VPS. I replied that someone there had apparently fixed it, or perhaps it fixed itself. He sent me a 2nd ignorant email insinuating that I was not the rightful owner of the website and telling me he could not figure out why I was contacting them this way. How stupid can a person be. I was answering his email. This pompous dipstick also said that they did not provide support. And get this... He actually had the nerve to signature the email with
L2 Unix/Windows Admin
Fluid Hosting, LLC
No kidding! His exact words were "Please bear in mind that we do not provide support here". It would seem to me that it does not take a rocket scientist to realize that if the support request got to the wrong place, it would have been much simpler, just to pass it on to the right place. Maybe it interfered with Alexander's nap and he woke up grumpy. Go back to sleep Alexander, I promise not to bother you again, as I look to get rid of Fluid Hosting.
Biggest Con: P)oor Billing Practices & Porr Support Contact Procedures