Customer Service: Wow!

I haven't had to call on Cybertec for a lot of help, but when I have, they have come through! I sent them an E-mail about 9:30 last night, got a phone call about fifteen minutes later, tech rep walked me through the solution to my problem, gave me exactly the help I needed. I'd expected an E-mail response sometime this morning and a few back-and-forth mails to get what I needed. Needless to say, my expectations were more than surpassed!

My web hosting needs are simple and straightforward, so I can't speak for more sophisticated users, but in my book, these guys are tops! I can recommend them without hesitation.

Biggest Pro: tech support!
Biggest Con: not a thing

Consistently Couteous & Efficient Hosting

---- Who is giving you this review:

I'm no Net newbie (been online from back when Google was a quasi nerd secret, Stanford University project). I've built my own video/music production computer and I've run a small website since 2005, but I'm not a certified IT tech pro.

I'm also a person with a disability so I can get a flustered over small things. The last thing I need is techie condescension or impatience. In short, I'm an average person with some knowledge and experience on the Web who truly appreciates respect and efficiency.

---- Why I'm giving this review:

Solid yet lesser known companies that don't blanket the net with P.R. often don't get recognition. CyberTec is one of these enterprises.

--- The review (drum roll, please):

As my numeric ratings given suggest, I'm extremely satisfied with Cybertec -- which I had found in late 2005 after mounting frustrations with my previous hosting co. (mainly a lack of security whereby my site got hacked by spambots, etc.)

As alluded to above, what has impressed me over the years is the calm, courteous and professionally friendly customer service. Since I've worked in that field myself in the past on a national level, I know about how frustrating it can get at times -- from both sides of the fence.

And so I feel I'm a good judge of what constitutes real customer care.

This is not to say that the rare, occasional connection glitches don't occur as it does with any company (that's why none ever claim 100% connectivity). It's simply the nature of the Net and you'll run into hiccups no matter who you sign up with.

Are their prices competitive?

It's been a long time since I've needed to look at pricing because I feel I have a great deal (and I'm entering my 4th year with them). Sure, you could probably shave a few bucks off by going with a Costco type hosting co. -- but you may lose out on what matters over the long haul: a responsive company with integrity.

---- Summary:

Whether you're a large commercial enterprise or just an individual wanting a place on the Net for personal self-expression, I know you will be treated just the same: with efficient respect and genuine courtesy.

Sound like a P.R. job? Well, it is.
That of one very happy camper :o)

~ Philip Knight, Los Angeles, CA

Biggest Pro: Efficient respect and genuine courtesy
Biggest Con: none