* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
I've been with these guys for over a year, hosting several low-traffic sites. There were two problems I was overlooking:
1. Negative-option billing
2. FTP connectivity. From at least three separate locations I constantly encountered hanging connections while using several ftp clients. I use other hosts at work and have never had this problem (but connecting to Canaca from work had the me poor results).
The site would go down here and there... short periods... fine. I understand this happens.
Then, I noticed my site was going down more and more. I subscribed to monitoring services and realised uptime was actually around the 90% mark, sometimes dipping into the 70s.
Customer support, after a long time, simply bounces back any downtime reports with "we checked and your site is working fine - please let
Stay away. Look at other review sites. They apparently try to charge credit cards again after . There are many complaints with the better business bureau about this. I now have to try a pre-emptive block from them charging my card again.
Do not give them business, you'll regret it.