C I Host

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0 out of 1 (or 0% of) people recommend C I Host.
 › Rating Averages ››
Uptime & Reliability Server & Connection Speed Price Value for Money
7.00 / 10.0 6.00 / 10.0 1.00 / 10.0
Technical Support & Knowledge Customer Service & Billing
0.50 / 10.0 0.50 / 10.0
C I Host
› Overall Rating ››    11.00% 
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C I Host reviews

uptime & reliability
7.00
server & connection speed
6.00
technical support & knowledge
0.50
customer service & billing
0.50
price value for money
1.00
* ratings are out of 10

Worst possible customer service and tech support

I previously had a dedicated server (for $800+ a year) and needed to downgrade. My customer service experiences with CI Host had been somewhat poor in the past, but I thought it would be easier to stay than switch.

As soon as I needed to downgrade, the account screwing began. They failed to use my account credit (pre-pay/overpay of over $100+) to set up a couple cheap individual shared accounts, then CI Host refused to refund me. They offered to carry the credit to use over the next TWO years. They also over-charged my credit card, but offered to refund the overcharge (less set-up fees) in approx. 30-45 DAYS.

I've been on hold (phone and online-chat) for countless hours over the years, and especially in the last month (even as I type now...15 minutes so far.) Guess what?? My phone call just got picked up for a split second, and then I was sent back to on-hold hell! I swear CI Host tech support is run by one person, but only 8-4 Mon-Fri, MAYBE.

I've been overcharged and disregarded, and ignored. I still can't log in to my FTP account even a month later. I have to give up and hang up after 15-20 minutes on hold!

The control panels and account online functions are ANTIQUATED and generally not helpful.

Unless you plan on spending big dollars for a dedicated server, don't waste your time and money on shared hosting with this hosting company! You can get shared hosting for a lot cheaper (and better service) elsewhere.

Biggest Pro: uptime
Biggest Con: customer service, tech support and pricing

C I Host is NOT recommended by Holly Morrison. This person does NOT recommend C I Host.
› Overall Rating ››    11.00% 
Reviewed on August 4th, 2007 at 13:45 EST by Holly Morrison
Customer for duration of 3 - 5 years
IP Address: 71.209.56.137
Type of Plan: Shared   Platform: Linux   Domain: [withheld]   Email: [withheld]
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End of Review #1 out of 1 C I Host reviews
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