Terrible Customer Service and Billing Practices

I had the same billing problem as another reviewer. They will cancel your account and say you won't be billed any longer, then a month later, they'll bill you again for a service that was already canceled.

When trying to get a refund, they'll give a short, unhelpful response, then they will eventually stop responding all-together.

I recommend that you avoid companies like this at all costs. The only reason I rated the other service areas 7.0 is because I wasn't there long enough to form a good opinion. There are too many good providers to deal with any second-rate providers. If you do, then I recommend that you work with your credit card, bank or PayPal provider to ensure you are not billed by these people again.

Biggest Con: Customer Service

TRASH

i had same problem infact i have the same problem, i tryed useing video hsoting script and it didnt work they said they wud fix but made it worse! so even site didnt load up i asked 4 a refund they asked why i wana leave? ha then said what wud make me stay then ignoreing me. tip to everybody

STAY AWAY!

Horrible

I used Bounceweb to host some small websites. They were great for the time I needed their service. Then came time for me to take the sites down. I had sent them a couple emails trying to get a billing issue resolved and understandingly, they could not issue a refund. After everything was said and done, I had asked them to cancel my subscription, and everything seemed fine. A few months later, they bill me again for another cycle!! Their responses were short, offered very little help, and left me with more questions. It seemed as though they were trying to avoid me. Do yourself a favor and stay away from this host!

Biggest Con: horrible customer service