* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
You get what you pay for and in this case it's hosting from hell!
I've been through more than a year of hell with this company and it's not over yet. When I first signed up they had a great monthly rate on a reseller account and I was stupid enough to fall for it. I soon realized that regular outages would be an ongoing part of their service, so I signed up with another host and moved my critical sites to them. Unfortunately, I still have critical business email accounts with these guys and as we speak I've been unable to load my cpanel for over a week!
BGSA Web Hosting Services offers a 99.9% uptime guarantee but I'd estimate my uptime has been between 80 and 90%. This really sucks when email is your main method of communication with clients. Of course the sites that I am still hosting with them are also down at the same time.
To make matters worse, BGSA has servers in the USA (I use one that's in Seattle), but their corporate office is in the Phillipines. This means that their business hours are completely opposite mine so when I need help they're never available. In fact, I always have to wait a full day to get a response and the only way to contact them is by opening a support ticket. When they do reply, they usually respond with questions or excuses which creates another 24 hour delay before their next reply.
Hardly a month goes by without something going wrong with my account. Either my webmail is rejected because of suspected malware or spamming activity (so much for secure hosting servers), or I stop receiving email to a previously working account and never recover the weeks of messages that I didn't get (this happened once), or the server goes down completely (sometimes for weeks at a time)!
This is the kind of hosting that should earn its providers a trip to the federal pen (or maybe Gitmo), but these guys consistently play dumb and act like they've done nothing wrong. I've been with Hostmonster and several other web hosts in the past, and present, and my experience has been almost entirely positive.
To be honest I wouldn't even believe that a host could be this bad if I hadn't experienced it for myself. That's what I get for being a cheap-ass and trying to save a little money. Don't let this happen to you! In the immortal words of Monty Python, if you come across an ad for BGSA Web Hosting, RUN AWAY!!!
P.S. In case you're wondering, although the account I have, but not for long, with BGSA Web Hosting Services is a reseller account, I haven't had the guts to sell hosting to anyone else. This was my original intention but why would I put others through the soul destroying experience I've had!
Biggest Pro: low price
Biggest Con: completely incompetent and unreliable