So long as you don't need customer support they are fine...

Its a low price for linux cPanel hosting, but customer service is just awful I had early on figured out that contacting support was an exercise in frustration, but figured I shouldn't really need them for anything. Most of the first level support people are not good for anything other than a password reset, and typical response to get an answer on a ticket is 24 hours.

Then last week they made server changes last week that broke mySQL access.

Tried live chat 10 minutes to get someone to respond, and then another 15 minutes without any type of response.

Tried submitting a ticket....that got a 'we need more information message' 24 hours later.

Starting calling them later that day, hold times of 20 minutes plus, then talk to someone who says they say they will fix it or get back to me and do neither. On a subsequent call get someone who doesn't even understand the problem . Get told it will be fixed in an hour for sure, and next morning its still broken. 36 hours and 5 phone calls later the reported bug is fixed. However, along the way someone reset permissions on all my files, which broke all my scripts.

Still having problems a week later, multiple phone calls, and a manager inadvertently picks up my call. When I describe the problem he says that they made some other changes on the server that are causing things not to run. Not only can't I fix it myself, none of the first level support people have a clue as to what this is about, and if he hadn't picked up the phone I'd still be trying to explain this to the uniformed first level support folks.

Even then, there is no sense of urgency, its now another 6 hours and another 4 phones later and I still don't have a solution, a response, and the ticket shows "normal" priority in spite of the 3 phone calls where the rep said they would make it urgent.

Signing up with them was a BIG mistake, a 2 year deal an ever bigger one. Will be looking for a new hosting company and having a 'interesting' discussion with them about a refund.

Biggest Pro: connectivity has been mostly decent
Biggest Con: customer service is beyond terrible

Worse Technical Support I have Ever Used (in over 10 years)

What a joke - you take out a hosting plan to build a business upon - and then you have to speak to Arvixe support!

DONT WASTE YOU TIME OR MONEY? READ THE REVIEWS HERE - I WISH I HAD!!

The technical support are clearly uneducated (technically), fail to read questions and answer honestly, giving you half the solution you need.

If this wasn't bad enough, when they take 'action' such as a CPanel/WHM upgrade - they don't tell you - oh no.

Instead they let you carry doing what you are doing, in my case SQL updates, and yes half way through Mysql and PhpMyadmin "fall over" - the result? Inconsistent data in the Database!!

They're response? It was a bad user on the server that we have terminated.. Really! Its funny how all the Cpanel/WHM graphics have suddenly updated and version number is greater!!! Welcome to Arvixe support!

The usual way they support people is like this:

"we cant see the problem" (E.G. Go away)

Biggest Pro: Nothing because everything is based on things working, and support
Biggest Con: Support, Technical Ability, Lies, etc...

Worst Web Host I Ever Had

My main problem with Arvixe was email spam on a Windows account. They say they have emails bumped against a list, etc. and that there are also email filters for their Windows WebMail service. The filters are there but they don't work. I was badgered by SPAM with titles like "Penis Enlargement", "Make Her Moan with an Incredible Erection" and other worst possible filth you can possibly imagine.

SPAM email started trickling in slow at first then it got to the point I was deleting over 200 SPAM emails a day. Arvixe's technical support first told me over the phone they would have better spam filtering for Windows accounts in about two weeks just short of the end of my 60 days mark. Later I did some more web searches and found out on various blogs and posts from their own support people they have been making this promise for about a year.

I waited, deleted SPAM and then three weeks past still no new filtering. I even tried a third party filtering solution, didn't work and then they tried to get me to purchase an additional email service on Linux that had email filtering. I wasn't giving them any more money and by that time my trust level with them was gone.

I am a systems developer with over 22 years of experience, and I've never encountered a hosting group as bad as this one.

In trying to get a partial refund from them for the months not used when I canceled my account, I was told they don't give partial refunds and they would give me a credit for additional Arvixe purchases. Since I was never going to do business with Arvixe again, I told them that was unsatisfactory and when I wrote their sales division I was going to take action and contact the Better Business Bureau and my credit card company, the sales rep. wrote me back and accused me of extortion. I'm still going to report them to the Better Business Bureau and contact my credit card company.

"BUYER BEWARE", Arvixe is terrible to do business with and in the future, I wouldn't let them host a tea party. They lure you in with low prices but spending a little more elsewhere will save you a lot of time on the phone and on their support ticketing site with issues.

My strong advice is DO NOT PURCHASE THIS SERVICE.

Biggest Pro: Web Control Panel very simple.
Biggest Con: Terrible customer service, spammy email and weak technical support

Worst company I've had the displeasure of being a customer of

Arvixe looks like a professional company that will deliver quality service at a great price. In my experience, though, this could not be further from the truth.
Here is what Arvixe promises that they have not been able to follow through on:

1 Free install of XenForo forum hosting within 48hrs. It took more than 72 hours for Arvixe to install XenForo and when we tried to access we saw they had install an upgrade, instead of full version. Thanks to their work, we had to completely wipe the install directory and install from scratch oursleves. Thankfully it turnout out to be easy and took less than 1 hour to do properly, with no former experience.

99% uptime and availability. This couldn't be further from the truth. In the 43 days I've been a customer of Arvixe, I have had to open well over 50 trouble tickets about the site either being exceptionally slow to load (20+ seconds) or just not available at all. We have averaged well over 1 ticket a day as I have not always been available to check the site and others have had to do so too.

Even with all of the issues listed above, I tried to work with Arvixe to see if they were able to find permanent solutions to these ongoing and systemic issues in their infrastructure. Not once have I received any indication that any root cause has been found or that any ongoing work is being done to improve reliability. I have been far more patient than the other 60 people in our community who have been clamoring for us to find another host for weeks now. I assure you that Arvixe is a well known name in our community now and will certainly not be recommended by anyone we know.

This has been, by far, the worst company I have ever had the displeasure to be associated with. I would not use their service even if it were free.

Biggest Pro: They have a 60 day money back guarantee
Biggest Con: Simply can not provide stable service

Arvixe Reseller pack is just not working!

I made a big mistake and I transferred all my 30 websites from a reseller pack in UK (because of low speed) to Arvixe! Among others, if you buy a reseller pack you will come into these problems all the time:
1. application pool stopped all the time even if you use dedicated app poll (they said that there is a memory limit of 150MB but sites with 50-60MB memory usage are down all the time)
2. Terrible e-mail problem: All my domains could not receive or send any e-mail for four days. Chat was concluded to tickets and tickets were replied after 1 day, informing me that the problem was solved. After one minute the problem was back again. We lived a nightmare for 4 days with no support and no hope
3. Very slow load time

So, I wonder: 250$/year is cheap for hosting that simple does not work!
PS: to Arvixe people - Do not reply to my post. I know the answer ...."we are sorry, send e-mail to qa ..bla bla bla"
PS2: I am hiding my domain name and e-mail address because I do not trust Arvixe and I still have my sites there.

Great Price! Horrible Uptime!

STAY AWAY FROM THIS PLACE! I have been with this company for 2-3 years. The first year or so was great! After that, everything went to hell. Must have been a change in management or ownership. Support went down the drain along with server uptime.

They guarantee 99.9% up-time. This is laughable! Especially with some of their older servers. At one point I managed 3 separate accounts on 3 different servers(server names were LEAF, GALL, and MAPLE). LEAF was by far the worst. One hour of downtime a month was about average on LEAF. I've had to contact support about downtime on this server at least a dozen times over the past year or so. The most recent being yesterday.

Yesterday the LEAF server went down at 1:30PM EST due to both hardware and software issues. Something that could have been addressed a long time ago when the server kept having problems. Instead they wait for a major system crash to take action. The server has now been down for almost 20 hours. We were told in a forum post last night that it could be down for another 24-72 hours.

Don't expect their support team to respond to your issues in a timely manner either. Especially if you start a support ticket. It usually takes a min of 24 hours before you get a response. I've had some support tickets go on for weeks(SSRS setup).

On a more positive note their pricing is great!

Biggest Pro: pricing
Biggest Con: uptime and support

Use to be good... now horrible!

I got on Arvixe because of the good reviews and price over a year ago. After looking at recent reviews, it seems everyone is having the same experience I am.
I have been on arvixe for just over a year now. I signed up for a 2yr plan, and that was a mistake. Things were fine for the first 3-4 months, but after that it all has gone down hill. I use a uptime monitoring website and I typically get 5-6 notices a month of downtime. Every time I complain and ask for support, they say there are offenders and then say they remove them. that's fine for a week or so, and then I keep getting all sorts of down time. When I ask for any concessions, like a new server, or just a refund to move servers, I get the same answer: sorry, it is being fixed now. Now, I get a notice that my website has been suspended because of bulk mailing?! I send and receive maybe 5 emails a week from this account. Chat responds with: please reply to your email and it will be fixed in 2 hours. They could care less about customer experience. Stay away!

Biggest Pro: price
Biggest Con: customer service and uptime

I can understand many of the reviews here but....

Hi,
I have been with Arvixe since September or so of last year, and I just renewed with them a couple of weeks ago. I did have a couple of issues with them, and it is true that sometimes there response time is not great to non-existence.

However, you have to remember that when there is a problem, sometimes that problem is in between the cracks and is really tough to find. We all demand better service, higher technical expertise and cheaper services. The three don't necessarily go hand in hand. Especially when you are talking about the variety of programs offered on the likes of softaculous.

My experience with them has been that they are trying really hard. When you submit a ticket, they are checking and need a bit of time to monitor the situation to see what is going on, and they spend as much resources as they can on it. They are good people, trying hard to make a good business, and they all generally have the know-how to understand and fix the problem, it's just that it takes time. Which is better for you- a half hour spent replying to you, or that same half hour spent getting the problem fixed more quickly? They have always replied at the end that they had been monitoring the situation since my ticket was submitted.

In addition, they do monitor to check that no one is hogging all the shared resources too much which is good for the majority.

I know it is frustrating, and some might go elsewhere, but if you back up regularly, then you might not have a problem.

cheers.

Biggest Pro: technically competent staff checking the problem out as soon as the ticket is submitted
Biggest Con: can take time to fix the problem, and on occasions they need quicker updates about what's being done.

An open letter to ARVAND: Suspended WITHOUT Warning

I was suspended today because of a spike in service. The server's CPU was over 10% around noon. My website deals with the old movie reviews of Siskel and Ebert. The suspension occurred on the same day of the Academy Awards. I chatted with a tech and he told me to "please check the scripts mentions, they were causing load on the server which was causing unstability to server or I won't be allowed back on the server until you fget them fixed.

Fix what? How do I control someone elses desire to visit my website? There WERE many people visiting earlier today.

I tried using CuteFTP a little while ago, and it won't let me in. So how can I fix scripts if I can't get in? This is a pat answer for Arvixe when they know a website is busy.

A second issue is the weekly email harassment of site usage. Arvixe's website states the following "Plenty of space and bandwidth to handle your websites: Unlimited Space / Unlimited Data Transfer!” They told me that I was using my website as storage. Yes I placed my video files on their server for all to see! I have been receiving that email for nearly a year. But strangely, they wanted me to renew my yearly service with them... which I did (unfortunately).

Mr Arvand, I went with your company back in January 2011 because the reviews were favorably good. But in the past year, your service has been taking a nose dive. What you did with the suspension is inexcusable, because I wasn't aware of the CPU usage until after the fact. I don't have a meter on my computer showing the CPU usage. How could I? But for some reason, you think I do!

How do I control traffic? I thought you said "unlimited data transfer?" It takes CPU to do that. Traffic means data is being transferred and it takes the muscle of the CPU to do it! You do understand that don't you?

You need to relook at the verbage on your website. The word UNLIMITED means "Not limited or restricted in terms of number, quantity, or extent."

Well it has been three hours, since I talked to a Kim at Arvixe tech service, and my site is still SUSPENDED.

Biggest Pro: my site was up for a while
Biggest Con: They have no idea what UNLIMITED means

Arvixe is the worst

I booked my VPS from Arvixe more than two weeks ago, The server is down most of the time, Every time i speak with the support i get nothing, he tells me hold on and after one hour he tells me that he couldn't connect to my Node, and a server administrator will solve this issue for me and i will open a ticket for you.

I have tickets that has been added four days ago, and NO one replays me as usual although it is Urgent Situation.

Yesterday, i have chatted with their support more than 2 and half hours, and as usual he didn't solve anything and opened a ticket for me.

Also yesterday, even while all the sites were down, the vps load was 9 !!!!!, How come ?!!! i don't know and i didn't get any replay from them.

Really one of the most worst companies that i have dealt with.

Biggest Pro: Nothing
Biggest Con: Their Support and everything, I really got shocked from their service