* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
I read some good reviews on Arvixe, and tested their chat support and everything looked good. I then ported all my websites and emails over because I was looking for a place where I could look after and manage everything.
I signed up in March, and was reasonably happy until the 12th of July at 2pm. Suddenly ALL my websites and emails were down. When I consulted the Arvixe support, they couldn't tell me exactly what happened, except that I had too much traffic, and that certainly that didn't make any sense to me. They just kept telling me to get my web developer to fix it. This is SO bad.
After my sites were down for about 24 hours, my web developer checked everything and found nothing wrong. His first idea was a hacker, but there was no evidence.
Finally Arvixe told me they wouldn't put my sites back up unless I upgraded to their business plan which was 5 times the original price I paid. So feeling desperate I paid for 1 month on the more expensive plan, and I'm now looking for a new host.
I finally found out the reason for the problem when I was chatting with In Motion Hosting sales. They explained that my CPU usuage must have spiked, hogging the processor on the shared server - fair enough - thanks In Motion!
I'm disappointed with Arvixe for a few reasons:
1. Why did I not get any warning before they took down all my websites and emails
2. Why could they not explain why? and I had to find out from another host.
So in summary, and due to this event, I do not recommend their hosting.
Biggest Pro: Good Price, Fast Support, Easy Set up and Manage
Biggest Con: Killed websites and emails without warning, Incompetent Support