Arvixe

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2 out of 42 (or 5% of) people recommend Arvixe.
 › Rating Averages ››
Uptime & Reliability Server & Connection Speed Price Value for Money
2.61 / 10.0 3.60 / 10.0 3.06 / 10.0
Technical Support & Knowledge Customer Service & Billing
1.79 / 10.0 2.64 / 10.0
Arvixe
› Overall Rating ››    15.93% 
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Arvixe reviews

uptime & reliability
9.00
server & connection speed
3.00
technical support & knowledge
0.00
customer service & billing
0.10
price value for money
9.80
* ratings are out of 10

Incompetent Support

I had hosted a huge static site with arvixe and read reviews claiming the service is good. and thus decided to host other site with them again and on a vps, what a mistake that was.
It cost the company so much to move all the site over , and then discovered that all the email scripts didnt work, and had to change all the sites with this problem, because arvixe couldnt /wouldnt make the vps supoort CDONTS,

and also the language encoding has a serious problem and the .mdb cant support the lang. on the new windows server.
And arvixe does noting about it after multiple requests. & you have to set up stats for each account, the chat support is pathetic/ clueless and they make you wait 15miniutes for one question, told them about that too.....
And now i'm stuck with them, coz it will cost the company to much again to move to another server. and all the email scripts are set differently.

Now i live and dred hearing issue regarding asp site's cox i know i have to do with arvixe

Biggest Pro: price
Biggest Con: support

Response by Arvand Sabetian, who is the owner of Arvixe:

We are quite sorry to hear about your issues. I also see that your tickets have already gotten the attention of management. Please note that your VPS comes with administrative level access which allows you to make whatever change you wish to make at any point in time without having to consult our support staff. Also, all VPSes come with a certain level of management and support which would support any software that is currently still being developed and was installed on your VPS.

Microsoft has outlined that CDONTS is deprecated. We've also provided several different code examples of how to use CDOSYS. The coding change is a difference of 3-4 lines. Furthermore, you always have the ability to login to your VPS to add CDONTS capability yourself without ever contacting us. I believe your issues came about as a result of having software written using libraries that are no longer supported/available especially on the new Windows Server 2008 framework.

Posted on May 31st, 2011 at 19:17 EST
Arvixe is NOT recommended by George. This person does NOT recommend Arvixe.
› Overall Rating ››    35.00% 
Reviewed on May 26th, 2011 at 04:39 EST by George
Customer for duration of 1 - 2 years
IP Address: 79.129.44.238
Type of Plan: Virtual Private Servers   Platform: Windows   Domain: [withheld]   Email: [withheld]
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10 out of 10 people found this review helpful.
End of Review #41 out of 42 Arvixe reviews
uptime & reliability
1.00
server & connection speed
9.00
technical support & knowledge
1.00
customer service & billing
1.00
price value for money
1.00
* ratings are out of 10

Very Disappointed

I read some good reviews on Arvixe, and tested their chat support and everything looked good. I then ported all my websites and emails over because I was looking for a place where I could look after and manage everything.

I signed up in March, and was reasonably happy until the 12th of July at 2pm. Suddenly ALL my websites and emails were down. When I consulted the Arvixe support, they couldn't tell me exactly what happened, except that I had too much traffic, and that certainly that didn't make any sense to me. They just kept telling me to get my web developer to fix it. This is SO bad.

After my sites were down for about 24 hours, my web developer checked everything and found nothing wrong. His first idea was a hacker, but there was no evidence.

Finally Arvixe told me they wouldn't put my sites back up unless I upgraded to their business plan which was 5 times the original price I paid. So feeling desperate I paid for 1 month on the more expensive plan, and I'm now looking for a new host.

I finally found out the reason for the problem when I was chatting with In Motion Hosting sales. They explained that my CPU usuage must have spiked, hogging the processor on the shared server - fair enough - thanks In Motion!

I'm disappointed with Arvixe for a few reasons:
1. Why did I not get any warning before they took down all my websites and emails
2. Why could they not explain why? and I had to find out from another host.

So in summary, and due to this event, I do not recommend their hosting.

Biggest Pro: Good Price, Fast Support, Easy Set up and Manage
Biggest Con: Killed websites and emails without warning, Incompetent Support

Response by Arvand Sabetian, who is the owner of Arvixe:

Dear Customer,

First, we're quite sorry for your experience here at Arvixe. Please be assured that such an experience is not common and we're here to make sure that it is not repeated in the future. I have reviewed our records and noted that while we have outlined the issue was due to excessive CPU usage, we may not have been quite as clear as we should have in outlining which exact scripts of yours may have caused the issue. As it has been several months since your interview, it is good to note that we now employ automated warnings and furthermore provide more details so you can properly identify the scripts being abused and disable them prior to further action being taken.

Please however note that what we had done was necessary to protect the integrity of our services. On a shared environment, it is very important to identify and in extreme abuse cases, suspend users that are abusing resources to make sure that all customers on the server are provided with the best hosting experience possible.

We do invite you (as you have identified some great pros within our services) to utilize our services again and would be more than happy to extend a discount. Feel free to contact us at qa .at. arvixe.com so we can make sure that you are setup properly to identify that Arvixe is truly the new leader in web hosting services.

Posted on December 30th, 2010 at 05:09 EST
Arvixe is NOT recommended by F Bosticky. This person does NOT recommend Arvixe.
› Overall Rating ››    10.00% 
Reviewed on July 23rd, 2010 at 02:05 EST by F Bosticky
Customer for duration of 3 - 5 months
IP Address: 217.24.240.84
Type of Plan: Shared   Platform: Linux   Domain: [withheld]   Email: [withheld]
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20 out of 20 people found this review helpful.
End of Review #42 out of 42 Arvixe reviews
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