Recen t poblems

Web servers down recently and no one to contact. This has only been a problem to me over the last few weeks. Need to have online chat capability, it does not work now. Phone support is good but sometimes online chat is better. Once contact is established, tech support is very good about understanding the problem, offering solutions, walking you through the options, and following-up if required.

Biggest Pro: Price
Biggest Con: lack of contact

Alentus is down

My dedicated server at alentus is inaccessible and has been so for over 3 hours now. Alentus does not answer their phone or emails. Very bad. I rarely need them, but when I do they are not around. Their web site is down too. This is at least the 3rd outage this year. It would be nice if I could speak with someone.

Biggest Pro: Reasonable price
Biggest Con: Awful support

Alentus Web & Exchange Hosting

They are a basic hoster. They host offer hosted Exchange and SharePoint but you learn that they outsource this.

Alentus has bad customer service. Search the web and you will find more reviews where their service has gone downhill. I know others that use Atlentus and they too are unhappy.

Right now I'm in the middle of over 16 hours of our mail server being down. They have closed my Support Ticket as "resolved" when it's not and sent me a mail to not bother them so much.

I am moving the web sites we have hosted, Exchange and SharePoint to another hoster.

I recommend you stay away from Alentus. In the end most of hosting is a commodity. It's service that makes the difference and the service at Atlentus really sucks.

Biggest Con: Very bad customer support