Okay servers...hideous support

I've been with 24/7 host for a few months now and their servers are fast and reliable. Support on the other hand is absolutely horrible. They DO NOT offer 24/7 support like they say. Their online support can handle sales related questions, but the biggest question the online support can handle as far as tech goes is ...well, they can't handle any. They refer to their email support and ticketing system. Their average response time so far has been 24 to 26 hours for urgent support. Their cPanel interface has most developmental items turned off like, SSL, SSH and Cron Jobs.

They need someone in support who can drive support to where it needs to be. Right now, you won't get anything done and your clients will suffer for their lack of customer care and attention.

Biggest Pro: Strong, Fast Servers
Biggest Con: Support and Communication

Not what their name says

I tried 247-Host for a week and gave up. I never could email to work properly and a test email.php that I knew worked on other host didn't work on 247. I generated a "high" priority ticket on Saturday evening. As of mid-Monday morning never got any reply from their "247" support. I even sent a follow up email early Monday morning and got nothing back. After that I gave up and moved to another host. Their sales seems good but their support is seriously lacking. Their sales did give me my money back right away. I feel like if they could get some real support they might be ok.

I have since moved to another host and everything worked as it should with the new host.

Biggest Pro: Friendly sales
Biggest Con: poor support

247 Host - Great support

This hosting company really does have great support. Their title says it all, they are open 24/7. If you have any questions they are just a phone call away. And their also very little down time, the first downtime i featured was today, and that was the first of one month of hosting with them.

Biggest Pro: Great Support